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Help with Watching

  • What if playback problems continue even after troubleshooting?
  • Why does my video keep stopping to buffer?
  • How can I troubleshoot issues with the Knowledge app?
  • How can I clear my browser cache to improve streaming?
  • I'm experiencing technical issues streaming video on Knowledge.ca. What can I do?
  • What are your minimum browser requirements?
  • How fast does my Internet connection need to be to watch videos on knowledge.ca?
  • I have the recommended connection speed, but videos on knowledge.ca are still slow to load.
  • How do I enable closed captioning?
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