Skip to main content
Toggle navigation menu
Contact us
Knowledge Network Help Center
Streaming on Knowledge
Help with Watching
Help with Watching
I'm experiencing technical issues streaming video on Knowledge.ca. What can I do?
How can I troubleshoot issues with the Knowledge app?
How can I watch Knowledge on my smart TV?
How do I browse programs by category?
Why does my video keep stopping to buffer?
Where can I find when an episode is expiring?
How can I view episodes that are expiring soon or have been recently added?
How do I set a program "Reminder"?
How can I clear my browser cache to improve streaming?
How fast does my Internet connection need to be to watch videos on knowledge.ca?
I have the recommended connection speed, but videos on knowledge.ca are still slow to load.
What if playback problems continue even after troubleshooting?
What accessibility options are available on Knowledge Network?
What is Described Video and how do I use it?
How do I enable closed captioning?
How can I use keyboard shortcuts when watching on a computer?
What details should I include when contacting support about a technical issue?