If you’ve gone through our troubleshooting guides for watching on the Knowledge App and on knowledge.ca. and are still running into playback issues, there are a few more things you can try. Ongoing problems can come from a number of places, including your device, your home network, or how your internet connection handles streaming.
How streaming works on Knowledge Network
Our video player adjusts the picture quality based on your internet speed at any given moment. This helps keep the video playing when your connection changes, but slower or less stable networks may show lower-quality video or brief pauses.
Additional options to consider
- Try a different device. Some older Smart TVs and early streaming devices may not handle newer streaming technology as well. Switching to a newer device—like a Roku, Fire TV, Apple TV, tablet, or computer—may improve performance.
- Watch on another platform. If the issue happens only on one type of device, try signing in on a different platform (browser, mobile app, or another TV device) to see if things work better there.
- Use a wired connection if possible. If your device supports Ethernet, connecting it directly to your router can offer a more stable stream, especially in homes where Wi-Fi signals vary from room to room.
Still having trouble?
If issues continue after these steps, please reach out to us. We can look at what you’ve already tried and help identify what else might be affecting playback.