If you're watching Knowledge Network on a desktop or laptop browser and notice playback issues, like buffering, freezing, or slow performance, clearing your browser’s cache can often help.
Choose your browser below for step-by-step instructions on how to clear cached data:
- Chrome
- Edge (follow the instructions under “How to clear browser cache and cookies”)
- Firefox
- Safari (Search for “knowledge.ca” under the “Manage Website Data” section)
Keep in mind: clearing your cache may sign you out of Knowledge Network, so you’ll need to log in again the next time you visit.
If playback problems continue after clearing your cache, there may be other factors at play. You can try restarting your browser, checking your internet connection, or switching to a different browser.