If you’re experiencing problems such as app crashes, slow performance, playback issues, or unexpected errors while using Knowledge Network, try the steps below to improve your experience.
Restart the Knowledge Network App
Close the app completely, and then reopen it.
If you're using a web browser, close and reopen it, or try using a different browser.
Remove and Reinstall the App
Try deleting the Knowledge Network app from your device and installing it again from your app store. This ensures you're running the most up-to-date version. Click here for detailed instructions on reinstalling the app on specific devices.
Make Sure Your System Software Is Current
Outdated software can sometimes cause compatibility issues with streaming apps. Head into your device’s settings and look for any available system updates.
Restart Your Network Devices
Turn off your streaming device, modem, and router. Wait a moment, then power them back on in this order:
- Modem
- Router
- Streaming device
Then, relaunch the Knowledge Network app.
Check Your Internet Connection
A reliable internet connection is key to uninterrupted streaming. If you're running into playback issues, an internet speed test can help diagnose the issue.
You can check your wireless network speed by clicking here:
- Once the site loads, the speed test will begin.
- Take note of the number that comes up at the end of the speed test.
- Run the test a few more times and take note if the speed fluctuates during the test.
If your connection is still lagging or cutting out, try these troubleshooting tips for improving your network performance.
If possible, try moving closer to your router, disconnecting unused devices, or restarting your modem and router.
Try Other Apps
If you notice similar playback issues in other streaming apps, the problem likely isn’t with Knowledge Network. It could be a broader connectivity issue.
Check with your device’s manufacturer
If the problem seems to be coming from the device itself, the manufacturer can often help. They can guide you through steps for your specific model and assist with anything related to software or system updates.