When streaming through a web browser:
If you're being asked to log in each time you visit, it’s likely related to how your browser handles cookies (small files that help websites remember your preferences).
Here are a few things to check:
- Cookies must be enabled: Your browser uses cookies to save your login details. If cookies are turned off, or if you're browsing in private or incognito mode, your login won’t be remembered.
- Try clearing your cookies: Sometimes cookies can become corrupted. Clearing them through your browser’s settings can help resolve the issue. You can follow this guide to clear your cookies and cache.
- Switch browsers: If the problem continues, try logging in using a different browser. For example, if you usually use Chrome, try Edge, Safari, or Firefox to see if the issue persists.
When streaming through the Knowledge app:
If you're frequently signed out while using the Knowledge app, the most effective solution is to reinstall it. You can follow the steps in this article for help.