Having trouble signing in to your Knowledge Account? You're not alone, forgotten passwords are the most common issue we’re contacted about.
Here’s how to reset your password:
Step 1:
To reset your password, use this link ( https://www.knowledge.ca/reset-password).
Note: If the reset link takes you to the Knowledge homepage, it means you’re already signed in. You’ll need to log out before resetting your password. Click here for instructions on how to log out.
Enter the email address you used when you first created your Knowledge Account, then click “Continue”.
Step 2:
You’ll see a message asking you to check your inbox for instructions. Look for an email from Knowledge with the subject line “Reset your Knowledge Password”.
Step 3:
Open the email and click the “Reset Password” button.
Please note: this link will expire after two hours. If you don’t see the email, check your junk or spam folder. Still no luck? Contact us.
Step 4:
Clicking the link will open a new browser window.
Enter a strong new password — we recommend using a mix of letters, numbers, and symbols — and confirm it in the fields provided.
Once both fields are filled, click “Change Password” to complete the process.
Step 5:
Your password has been successfully updated. You’ll be redirected to the Knowledge homepage, where you can start streaming again.