If you’ve requested a password reset but haven’t received the email, here are a few things you can try:
Try the process again to rule out a one-time glitch. Click here to reset your password.
Password reset emails are occasionally filtered by email providers. Be sure to check your spam or junk folder in case the message was redirected there.
Double-check that you entered the correct email address when requesting the reset. Even a small typo can prevent the email from reaching you.
To help ensure messages reach your inbox, add our email address (info@knowledge.ca) to your contacts or safe sender list.
If you still don’t receive the reset link, please contact us and we’ll help you get back into your account.