If the Live TV stream doesn’t start or seems stuck, a quick reset often helps. Refresh your browser, or close and reopen the Knowledge App on your device.
It’s also worth confirming that your home internet connection is working normally, as an unstable network can interrupt the live feed.
If the problem continues, please get in touch with us. Let us know which program you were trying to watch and include any error messages you saw, and we’ll look into it right away.
If you missed part of a live program, you can look for the title in our on-demand library. Many programs are available to watch from the beginning.