Are you experiencing problems streaming video content on Knowledge.ca? Provided below are some tips to get the most optimal experience when watching Knowledge programming online.
1. Use our free Knowledge App
If you using a mobile phone or tablet to access Knowledge, we suggest using our free Knowledge app rather than your device's mobile browser. Our apps will offer you a smoother, more reliable streaming experience when installed on a supported device.
2. Update your browser
We use a third party video player (the JW Player) on knowledge.ca. The minimum browser requirements for you to be able to play video through this player includes the following:
|Desktop||Minimum browser versions of the following:
• Chrome 65
• Edge 16
• Firefox 60
• Internet Explorer 11
• Safari 10
Minimum browser versions of the following for Android 4.4+ and iOS 11+:
• Chrome 63
• Facebook In-App Browser (360 video and casting are not supported.)
• Safari 10
3. Wireless Network Strength
If you are streaming our content via wifi, please note that wireless signal strength can affect streaming quality.
If your wireless signal occasionally drops out, or your speeds tend to fluctuate, you will experience issues streaming Knowledge content.
You can check your wireless network speed by clicking here:
- Once the site loads, the speed test will begin.
- Take note of the number that comes up at the end of the speed test.
- Run the test a few more times and take note if the speed fluctuates during the test.
If your network speed is lower than what you are expecting it to be, or your speeds are fluctuating, you may need to reboot your wireless router. Please seek assistance from your Internet Service Provider, if you are unsure about how to do this.
Distance from your wireless router can also affect signal strength and speed.
If your wireless router is in a different room or floor than the device you are streaming Knowledge on, this may affect signal strength.
4. Turn off any VPN/Proxy Services or Ad Blockers
If you are getting errors that you appear to not be located in Canada or playback errors. Try disabling any VPN or Ad Blocking services to see if that helps.
Many antivirus programs provide ad-blocking and VPN capabilities, so you may need to check your program settings to see if any of these services are running.
5. Accessing Knowledge outside of Canada
Knowledge is only available from within Canada. Due to programs rights issues and licensing agreements, much of our content is geo-blocked, including that content which appears on Knowledge.ca and the Knowledge app.
If you are within Canada and are unable to watch online, please visit the following faq.