A few things can prevent your validation e-mail from reaching you, please see the list below.
(1) The e-mail address you entered is incorrect, or there is a typo.
After you create an account, the next screen will display the email address you entered. If the email address is incorrect, please contact us and we will delete the account.
You can then create a new account using the correct email address.
(2) The validation e-mail was mistaken for Spam or Junk by your email program spam filters. Please check these e-mail folders for the validation message.
* Please note:
If you are using a Microsoft email address (i.e. @hotmail.com, @live.com, @msn.com, @passport.com, @outlook.com) and have not received the validation email, you will need to create a new contact for Knowledge Network in your email.
Please follow these steps:
- On the toolbar, select New contact.
- Enter info@knowledge.ca as the email address.
- Select Create.
Once you have added info@knowledge.ca as a new contact, you will be able to receive the validation email.
(3) You are using approved lists or un unapproved lists and are blocking our domain, e-mail address or screen name. Please adjust using the tools provided in your e-mail client program.
(4) Your internet service provider's mail server is experiencing latency issues. This will typically clear up after a short time and the validation e-mail will arrive.
(5) General Internet Latency: this will typically clear up after a short time and the validation e-mail will arrive.
If you are still experiencing issues, please contact us.
Once you have tried the troubleshooting steps above, return to https://www.knowledge.ca/register. If your account has not yet been validated, another validation email will be sent to you.