A few things can prevent your validation e-mail from reaching you, please see the list below.
Once corrected, the validation can be re-sent from your "My Account" page on knowledge.ca.
(1) The e-mail address you entered is incorrect, or there is a typo. You can update your e-mail address by going to your "My Account" page (you will need to type in your current password in the appropriate field in order to update the e-mail address); after typing in the updated e-mail, click 'Save' at the bottom of the page.
(2) The validation e-mail was mistaken for Spam or Junk by your email program spam filters. Please check these e-mail folders for the validation message.
* Please note:
If you are using a Microsoft email address (i.e. @hotmail.com, @live.com, @msn.com, @passport.com, @outlook.com) and have not received the validation email, you will need to create a new contact for Knowledge Network in you email.
Please follow these steps:
- On the toolbar, select New contact.
- Enter noreply@knowledge.ca as the email address.
- Select Create.
Once you have added noreply@knowledge.ca as a new contact, you will be able to receive the validation email.
(3) You are using whitelists or blacklists and are blocking our domain, e-mail address or screen name. Please adjust using the tools provided in your e-mail client program.
(4) Your ISP's mail server is experiencing latency issues. This will typically clear up after a short time and the validation e-mail will arrive.
(5) General Internet Latency: this will typically clear up after a short time and the validation e-mail will arrive.
If you are still experiencing issues, please contact us.