We track and monitor certain data to ensure that viewers receive the best streaming experience possible.
Here is a list of what we collect on our website and why:
- Your online viewing history. We use this information to recommend similar programs to you.
- The time that you log in. We use this information to keep you updated on the latest programs, contests and alerts, etc.
- Which program message(s) you respond to. We use this information to determine future messages that you may receive.
- Signing up for any of our e-Newsletters. We use this information to keep sending you the latest edition(s).
- When you sign-up for a TV Reminder. We use this information to alert you that your program is coming up.
- Your video progress for any program that you watch. We use this information to keep your current progress and enable you to resume watching at a later time.
- Your communication with us using the contact form. We use this information to determine how many unique users may be experiencing a similar issue as you and for reporting purposes. Your comments on the form will not be used publicly unless you have indicated permission on your submission.
Third Parties
All personal user data collected will stay (securely) protected by Knowledge Network and will not be sold to any third-party organizations. The only data shared with third parties is unidentifiable user behaviour, which is used for analytics and metrics.
Cookies
Our streaming platform uses “cookies” and/or other industry-standard technologies that install information on your computer in order to track how you use the streaming service. If your browser allows, you may choose to decline “cookies”, but doing so may affect your ability to access certain features of the streaming service.