There are two possible reasons.
First, if you made a donation more than three months before your expiry date, our system typically considers it to be an additional gift instead of a renewal (unless you told us otherwise). If you intended your gift to be an early renewal and not an additional gift, we can adjust it on your file – just give us a call or send us an email.
Second, occasionally, K: Magazines do get lost in the mail. If your magazine hasn’t arrived by the issue start date, please contact our office and we will send a replacement copy.