Casting:
Q: What Apple devices can I use to cast to my TV?
A: You will need a second-generation (made in 2010) or later Apple TV, and an Apple device with either iOS 8 and above, or OSX Mountain Lion and above.
Q: How do I cast from my iPhone, iPad, or iPod touch?
A: You will first need an Apple device with iOS 8 (or above) and have location services enabled.
- Make sure that your device is connected to the same Wi-Fi network as your Apple TV
- On your iOS device, swipe up from the bottom of your screen to open Control Center.
- In Control Center, tap “AirPlay Mirroring,” then select your Apple TV from the list. If an AirPlay passcode appears on your TV screen, enter the passcode on your iOS device.
- Your TV uses your iOS device's screen orientation and aspect ratio. To fill your TV screen with the mirrored iOS device screen, change your TV's aspect ratio or zoom settings.
It’s not working: Make sure that you have the latest software on your iOS device and Apple TV
How to update your iOS: https://support.apple.com/en-ca/HT204204
How to update your Apple TV: https://support.apple.com/en-ca/HT202716
I can see video, but the audio won’t play:
Make sure that the volume is up (not muted) on both your iOS device, and your television
On your iPhone or iPad check the ring/silent switch. If it’s set to silent, you’ll see an orange line. Toggle the switch to turn on the sound.
My connection keeps getting interrupted or lags: You may have a weak Wi-Fi signal or interference (click here to test your internet speed). To see Apple’s recommended router settings, click here. To learn about potential causes of signal interference, click here. Your AirPlay connection may also get interrupted when you lock your device, put it to sleep, or switch to a different app.
Q: How do I cast from my Mac?
A: You will need OSX Mountain Lion or later on your Mac.
Make sure your Mac and your Apple TV are connected to the same Wi-Fi network
When both your Mac and your TV are awake, choose your TV from the AirPlay Status menus (icon) in the menu bar. You can use the same menu to:
Mirror your mac display or use your TV as a separate display that extends your desktop
Turn off Airplay. Pressing the Menu button on the Apple TV remote also turns off AirPlay
Q: My AirPlay keeps disconnecting itself from my Mac:
A: Your network might be too busy, or have too much interference to make a good connection. Click here to see Apple’s Wi-Fi connectivity guide.
Q: The AirPlay icon on my Mac doesn’t show up in my menu bar:
A: Double check to make sure your Apple TV is on, and that it meets the minimum system requirements. Click here to see Apple’s system requirements for AirPlay.
Q: I can’t find my Apple TV in the AirPlay menu on my Mac:
A: Double check to make sure that both your Mac and Apple TV meet the minimum system requirements. Full system requirements are available from Apple here.
The issue may also be your firewall. To change your firewall settings:
- Select the Apple menu (top left) and go to > System Preferences, then click Security & Privacy
- Click the lock icon, then enter an administrator name and password
- From the firewall tab, click on “Firewall Options”
- Make sure “Block All Incoming Connections” is not selected, and “Automatically Allow Signed Software to Receive Incoming Connections” is selected
Q: The video I’m casting doesn’t look too great on my HDTV
A: Your HDTV might be using picture-quality enhancements that aren’t best for computer images. Check your HDTV manual for how to adjust your settings for use with a computer
Q: What devices are supported for Chromecast?
A: Android devices running 4.4.2 and up. (Click here for a list of Android devices optimized for Chromecast) -Mac OS X 10.9 or higher -Windows 7 or higher -Chromebook OS Version 53
Q: How do I cast from my Android phone?
A: Your device must have Android version 4.4.2 or higher, and have location services enabled.
Make sure “Power Saving Mode” is off on your device and the “microphone” permission in the Google Play Services app is turned on.
To turn on microphone permissions for to settings > Apps > Google Play Services > Permissions. Look for “Microphone” and slide the slider on.
Make sure your device is connected to the same Wi-Fi network as your Chromecast.
Open the Google Home. Note: This may also be called “Home.”
In the top left corner of the app’s Home screen, tap menu > Cast Screen/Audio > Cast Screen/Audio.
Select your Chromecast.
Q: Why can’t I cast right from the video?
A: At this time the our video service doesn’t allow casting directly to your Chromecast
Q: It says no cast devices found whenever I try to cast.
A: Click here for a list of common issues on why your device may not be found.
Q: How do I cast from other devices?
A: For Mac OSX 10.9 or higher and Windows 7 or higher:
- If you are not already running Chrome, you will need to install it. Download it here.
- Make sure your laptop/computer is connected to the same Wi-Fi network as your Chromecast device.
- Right click on the webpage and select “Cast.”
- Select the device you wish to cast to. The name you choose should match the name on your TV screen.
Q: Make sure you are running the latest version of Chrome OS:
A: Make sure you are connected to the same Wi-Fi network as your Chromecast
In the window that appears, choose your Chromecast. The name you choose should match the name on your TV screen
Click on the cast button on the top right corner in chrome, and select the device to cast to.
Q: It says no cast devices found whenever I try to cast:
A: Click here for a list of common issues on why your device may not be found.